When you contact my community office, my staff and I will do everything we can to assist. Your confidentiality is respected at all time. To give you a better idea of how we can help, please review the following information.
當您聯繫我的社區辦公室，我的職員及本人將竭盡所能提供協助。您的隱私在任何時候都會獲得尊重。為了讓您能更清楚知道我們如何提供協助，請參考以下資訊。
What my Community Office can help you with:
我的社區辦公室能為您提供以下協助：
- Provide information on locating government services and contact information
提供資訊尋找政府服務和連絡方式 - Assist in understanding government policies and services
協助了解政府政策和服務 - Assist in navigating through government bureaucracy
協助在政府官僚體系指引方向 - Ensure due process is being followed
確保遵循正當程序 - Attend community events
參與社區活動 - Accept practicum students
接受學生實習 - Provide congratulatory and greeting messages
提供祝賀和問候訊息 - Provide government documents, legislation discussion papers and other web-based forms if you don’t have internet access
提供政府檔案，立法討論文件和其它網路形式表格，若您無法使用網際網路 - Resolve issues you may be having with provincial ministries or agencies. However, by law, there are some things we cannot help you with.
解答您對省府各廳處或機構的相關議題。不過依據法律，有些事務我們無法提供協助
We can help you if:
我們能協助您，如果：
- You are a resident of the Burnaby-Lougheed riding; and,
您是住在本拿比-洛歇的居民; 和, - Your matter is with the provincial government.
您的議題與省政府有關
Unfortunately, we cannot help you if:
很遺憾我們無法協助您，如果：
- You have or need to retain a lawyer to represent you pertaining to your case;
您已經有或需要律師代表處理您的案件 - Your matter is pending before the courts.
您的事情正在法院進行審理 - The police are involved. We cannot make inquiries about police investigations. If you have a complaint about police conduct , please direct them to the Office of the Police Complaints Commissioner.
若有警方介入。我們無法詢問警方調查內容。若您有關於警察行為的投訴，請直接向警方投訴專員連絡Office of the Police Complaints Commissioner
We are unable to:
我們不能：
- Offer legal advice or assist with legal action
提供法律諮詢或協助法律行動 - Overturn the decision of any provincial government ministry or body
扭轉任何政府廳處或機構的決定 - Influence processes set up in law to be independent of the Legislature –such as Ombudsman, Police Complaints Commissioner. Representative for Child and Youth, professional and other
影響依法獨立於省議會的程序─例如投訴專員、警方投訴專員、兒童及青少年專員、專業及其它專員 - Change the time limits for filing appeals
更改申訴的時間限制 - Take on casework that is federal or municipal in nature
處理屬於聯邦或市政層級的案子 - Interfere with federal or municipal issues
干預聯邦或市政議題 - Settle disputes between businesses or neighbours
調解商業或鄰居之間的糾紛 - Find constituents housing
為選民尋找房屋 - Find constituents employment
為選民尋找就業機會
如果您有需要, 每周二及周四在社區辦公室會有說中文及廣東話的人員為您服務.